memberships

How old do I have to be to join Fitness First?

You must be 16 years and above to be eligible for a membership. Children who do not meet the minimum age requirement must produce a doctor’s recommendation letter to certify that they are required to exercise. This will be subject to management review and approval. All membership agreements for children under 17 years of age need to be authorised and signed by a legal guardian.

 

How much is membership at Fitness First?

Membership rates vary depending on the type of package that is best suited for you. Please contact your local Fitness First club where our staff will be happy to discuss all of their membership options.

 

How do I pay for my Fitness First membership?

Most members pay through auto debit on Credit Cards. Direct debit and upfront term payment options are also available.

 

Are there extras to pay for once I've joined Fitness First?

No. However, if you wish to maximise results with minimum time, we also offer Personal Training sessions. In addition to our FREE Group Exercise classes and the use of the fitness equipment, as member of Fitness First, you will be able take advantage of our many other unique and entirely complimentary benefits such as complimentary beverages. The changing rooms also have complimentary toiletries for your convenience.

 

Can I purchase a membership as a gift?

Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a Membership Consultant to learn more.

 

Will SST affect my Fitness First membership fee?

With the implementation of SST effective 1 September 2018, we are required to charge 6% tax for the following items:

• Membership Dues
• Fees (e.g. Guest fee, Membership Downgrade/ Freeze/ Transfer)
• Personal Training Packages
• Towel Fees (Replacement, Rental)
• Shoes Locker Rental
• Food and Beverage (Sold in Clubs)

Is SST applicable to the merchandise that I purchase from Fitness First?

With the implementation of 0% SST effective 1 September 2018, all merchandise purchased from Fitness First will not include SST charges.

I often receive samples of interesting products from Fitness First. Are those taxable as well?

The samples are not considered a “supply” and therefore are excluded from the scope of taxable goods under the SST. They will also be clearly labelled with 'Sample only. Not for sale' to avoid any confusion.

 

Where can I go for further information about SST?

For more information on SST and how it may affect you, please refer to the following website: https://mysst.customs.gov.my/. For any inquiries about your Fitness First membership, please contact your Club General Manager.

 

When I join, can I use all Fitness First clubs in Malaysia?

You can access all Fitness First clubs in Malaysia if you hold a Platinum membership. This membership type also allows you 30 complimentary visits every calendar year to clubs in:

• Fitness First Asia
• Fitness First Australia
• Fitness First Middle East

Per entry access passes available for purchase in:

• Fitness First Germany
• Fitness First UK
• Fitness First India

 

Can I work out while travelling overseas?

A Fitness First Platinum membership will give you access to more than 91 Fitness First clubs throughout Hong Kong, Indonesia, Malaysia, Philippines, Singapore and Thailand. Whether you're travelling for business or pleasure, you can visit a Fitness First club near you. Ask our reception team for an International Passport before leaving the country.

Please note that you are allowed 30 complimentary visits every calendar year to clubs in:

• Fitness First Asia
• Fitness First Australia
• Fitness First Middle East

Per entry access passes available for purchase in:

• Fitness First Germany
• Fitness First UK
• Fitness First India

 

Can I put my membership on hold?

Yes, you can. We call our hold option freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing your membership, it will only be for medical reasons or outstation/overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.

 

Am I obligated to a long-term contract when I join Fitness First?

Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

 

What if I want to cancel my membership?

We offer a 7 day comfort guarantee which starts from the date you join. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training/Bodyfirst packages.

If you are outside of the 7 day comfort guarantee, you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period.

You can request to cancel your membership by visiting reception at your nearest club. Speak to your Front of House Manager or Club General Manager in club and they can confirm the arrangements.

For all the details around cancelling please refer to our Terms and Conditions (Section 3: Things you need to know at the end of your membership).

 

Who qualifies for First Club membership?

Any Fitness First member* who is an active member for a minimum of 10 months or more.

 

* Current fully-paid-up member on full membership. For details, please speak to our team member.

 

Is there any cost attached to this First Club membership?

No, it is absolutely free!

 

How do I go about getting my First Club membership card?

Just bring your existing membership card to our club and our Front of House colleagues will exchange your existing card with the new First Club membership card. Your First Club card will be activated on the spot.

 

What are the benefits of holding a First Club membership card?

As a First Club membership card holder, you will be entitled to bring a family member or friend to work out with you on weekends for FREE. Apart from that, from time to time, we will have special discounts and offers for First Club card holders.

 

If I have monies owing, am I still entitled to be a First Club member?

Upon settling all monies owing, yes you will be entitled to be a First Club member.

 

I have just frozen my account but have reached 10 active months in my tenure with Fitness First. Am I eligible for First Club?

Yes, you are!

 

I have been a Fitness First member for 2 years. I then worked overseas for 1.5 years and hence I terminated my membership. I am now back and have just joined Fitness First again. Am I entitled to First Club membership?

Yes, you are, as long as you fulfilled the minimum requirement of 10 months of being active in the current membership as a Fitness First member.

 

If I have any queries about my membership or club who do I speak to?

Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management, please let our reception team know. Each club has a Front of House Manager dedicated to ensuring that you're completely satisfied with your membership. If the Front of House Manager isn't immediately available, the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention, your Club’s General Manager can help.

 

How do I update my personal details and/or account details?

You can update all your personal details through our reception team. They'll be happy to assist.

 

How do I feedback about your products and services?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure that you are contacted by them as soon as possible.

You can also fill up the Hey Manager feedback form strategically placed in all clubs. Alternatively, please email your query via our online contact form.

We also love to know what we're doing well too.